Messages

1

DAQ Software/Firmware / Re: Frame retrieval error, 3 DAQ box lights

« on: March 20, 2017, 05:06:38 PM »

Hi all,
Daniel has found the likely cause of the problem. The DAQ PCB might have been powered up with a shorted coax cable attached to the SMA connector. Please make sure to test for shorts in the coax cable before plugging in and powering up the DAQ PCB. If a short is present, permanent damage can be done to the DAQ PCB.

2

DAQ Software/Firmware / Re: Frame retrieval error, 3 DAQ box lights

« on: March 09, 2017, 10:33:41 PM »

Thanks for the remarks. Do you think the problem is due to the length of the USB cable? Can anyone recommend a reliable USB cable?

Daniel, I have sent you an email but perhaps we can try yet some other USB cables before sending the system to you? Do you have a source of working USB cables that you would suggest?

3

DAQ Software/Firmware / Re: Frame retrieval error, 3 DAQ box lights

« on: March 07, 2017, 05:54:01 PM »

Hi Daniel,

Thanks for the suggestion. Unfortunately, the problem persisted even if we tried to click the "connect" button multiple times or replaced the USB cable with two that we have for external hard drives.

Do you happen to have a list of computer brands that the miniscope is known to be compatible or not compatible with?

If it is not a huge trouble for you, it would be helpful if we can send our system to you to take a look. May I have your shipping address?

Thanks a lot!

4

DAQ Software/Firmware / Re: Frame retrieval error, 3 DAQ box lights

« on: March 06, 2017, 05:43:01 PM »

Thanks for troubleshooting with us.
We have altogether 2 DAQ PCBs and have the same issues using both.
We are using 5 feet coaxial CW2040-3650SR from Conner Wire.

5

DAQ Software/Firmware / Re: Frame retrieval error, 3 DAQ box lights

« on: March 02, 2017, 07:20:42 PM »

Hi Daniel,

Thank you so much for helping.

1. Yes, we have always used USB3.0 ports.
2. Yes, we tried two different USB cables from Digikey: http://www.digikey.com/product-detail/en/assmann-wsw-components/AK-300116-010-S/AE10647-ND/2409912
3. We tried Windows 7 on both a Lenovo X230 laptop and a Dell Optiplex 3040 desktop.
4. I suppose we have done that correctly. I am attaching here an image of one of the two boards we have tried.

6

DAQ Software/Firmware / Frame retrieval error, 3 DAQ box lights

« on: March 02, 2017, 03:12:37 AM »

Hi,

We got a msCam frame retrieval error message and a red screen when we tried to connect the miniscope software to the scope camera.
1. All 3 lights in the DAQ box are brightly and stably green.
2. The scope was connected to the DAQ box before powering through USB.
3. Problem persisted when operated through a different computer.
4. Problem existed for all three miniscopes that we have built, despite one has been successfully connected and LED intensity adjusted via the software about a week ago.

Besides, the software always freeze when we tried to close the camera window.

Any suggestions as to how we may solve these issues?

Thank you very much,

Wendy

7

Group Miniscope Orders / Re: 2016 End of the Year (and possibly January 2017) Group Order

« on: December 11, 2016, 01:20:59 AM »

Hi Daniel,
Thanks a lot! That is going to be very helpful.

8

Group Miniscope Orders / Re: 2016 End of the Year (and possibly January 2017) Group Order

« on: December 10, 2016, 01:19:29 AM »

I was going through the Master Parts List and was a little bit confused about what components (e.g. CMOS sensor, coaxial cable, SMA conncetor, etc.) are or are not included in the group order with Sierra Circuits. Would it be possible to add a column in the Parts List to mark the items that will be covered by the group order? Thanks!

9

Group Miniscope Orders / Re: 2016 End of the Year (and possibly January 2017) Group Order

« on: November 14, 2016, 09:15:03 PM »

How will the payment be made? Do you accept P/O numbers?