Hello!
We are having a problem with our system. All 3 leds on the data acquisition box light up when plugged in and the red CMOS light and LED also light up when the scopes are plugged in, however we get the MSCam frame retrieve error across 3 different scopes and multiple DAQ boards (one of which is brand new). The boards show up as MINISCOPE consistently in the computer "devices" window. We have tried multiple computers (Macbook air running windows 10 via bootcamp and a Dell desktop, both of which have worked previously) multiple USB connectors, two from digikey and two from external hard drives. We have tried disconnecting the scope with the DAQ connected, then reconnecting the DAQ with the scope connected first.
The scopes and DAQ have been working perfectly until today. It also seems like there is a great deal of lag in initiating the scope - when we plug it in there is lag for the computer to recognize it, and in the software once we click "connect" there seems to be a lag in connecting -> led power update -> mscam frame grab error.
Any suggestions are greatly appreciated!
