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DAQ Software/Firmware / Frame retrieval error, 3 DAQ box lights
« on: March 02, 2017, 03:12:37 AM »
Hi,
We got a msCam frame retrieval error message and a red screen when we tried to connect the miniscope software to the scope camera.
1. All 3 lights in the DAQ box are brightly and stably green.
2. The scope was connected to the DAQ box before powering through USB.
3. Problem persisted when operated through a different computer.
4. Problem existed for all three miniscopes that we have built, despite one has been successfully connected and LED intensity adjusted via the software about a week ago.
Besides, the software always freeze when we tried to close the camera window.
Any suggestions as to how we may solve these issues?
Thank you very much,
Wendy
We got a msCam frame retrieval error message and a red screen when we tried to connect the miniscope software to the scope camera.
1. All 3 lights in the DAQ box are brightly and stably green.
2. The scope was connected to the DAQ box before powering through USB.
3. Problem persisted when operated through a different computer.
4. Problem existed for all three miniscopes that we have built, despite one has been successfully connected and LED intensity adjusted via the software about a week ago.
Besides, the software always freeze when we tried to close the camera window.
Any suggestions as to how we may solve these issues?
Thank you very much,
Wendy