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DAQ Software/Firmware / mscam retrieval error, possible driver issue

« on: May 10, 2017, 07:40:53 PM »

I am hoping to get some help figuring out the cause of my mscam retrieval errors. All three LEDs on the DAQ box are lit and do not flicker. I am able to connect the software to the scope successfully every time and adjust gain or led power just fine, however after some time (ranging from just a few seconds to 5 minutes or so) I get the frame retrieval error and the software crashes. After reading all the similar posts on the forum I assumed it was the soldering on the CMOS pcb or the coax connector. Redoing all the soldering and even trying another CMOS pcb didn't change anything. I am using a brand new Dell laptop with windows 10 so I didn't suspect that could be an issue, but eventually tried an older desktop we have running windows 7 and everything works perfectly on that computer. I tried connecting a number of times without problems and even left the scope running for over an hour without crashing. Does this mean I have a problem with the drivers on the new laptop? Any other possible suggestions?

Also, I am using the short amazon USB 3.0 cable you recommend and the USB ports are definitely 3.0 on both computers.

Thanks