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Messages - vcazares

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DAQ Software/Firmware / Re: mscam frame retrieval error, three LEDs
« on: February 07, 2017, 07:18:51 PM »
Hello All,

We had this same issue where despite all three lights being lit-up on the DAQ, we continued to get the "mscam frame retrieval error" and the red screen.

In our case, it ended up being an issue with the USB 3.0 driver on HP machines. University of Michigan has a service contract with HP so we could only purchase those machines and we could not get it to work on any HP computer even with i7.

Work around: if you buy an expansion USB3.0 card and install into an HP computer (we used a card from Startech.com) it works perfectly! So, it appears to be an issue with the native USB 3.0 drivers installed on HP machines... We only tried desktops not HP laptops, so i can't comment on that.

Victor

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